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Choose your medication
and complete our easy
online questionnaire ...
A licensed US physician
will review the information
and write a prescription ...
Our pharmacy will
immediately ship your
medication via FedEx
overnight delivery service!
Click Here For Live Help!
Toll-Free |
Frequently Asked Questions and Answers
New to our website or have a specific question
about our service?
You will most likely find the answer to your question on
this page.
Last Update: 08.27.09
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Do I need a prescription before I order?
Will my order ship today?
How does the online consultation work?
How is my package shipped?
How much does shipping cost?
Will my package be delivered by UPS or FedEx?
How do I get my tracking number?
Can I have my package held at the station for pickup?
What happens when I submit my order?
How do you protect my privacy?
Are your physicians licensed?
Do you deliver to P.O. Boxes?
Do I have to be at home when my order arrives?
Do you deliver to my state?
What is your cancellation policy?
What is your returns policy?
Do you ship internationally?
Can I buy other medications?
What country are you located in?
What payment methods do you accept?
Do you automatically bill my card?
What happens if the doctor does not approve my order?
How long until I can get my refill?
Can I order over the phone?
There was no answer at your phone number
How much can I order at one time?
What happens when I order on Friday?
Can I upgrade my package to Saturday delivery?
How can I be sure to receive email updates from you?
What shows up on my billing statement?
Do you offer COD payment?
Do you offer mail order payment?
What are your office hours?
I get a "cookies" error when I try to order.
Where is the medical questionnaire?
Is your website secure?
How old do I have to be to order?
How do I refill my order?
I am not receiving my order updates.
Where does my order ship from?
Can
someone else in my household order?
Don't see your question here?
Contact us
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Q: Do I need a prescription before I order?
A: No. To order simply fill out our secure medical questionnaire and
upon review, one of our physicians will approve and write your
prescription based on the information you provide.
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Q: Will my order ship today?
A: 99% of orders approved before 2PM EST are shipped same-day. Many
times orders submitted after this time also ship out same-day.
It is
always best to get your order in as early as possible since almost all
online pharmacies have an early afternoon cutoff no matter where you go.
Here at BuyFDACialis.com we are frequently asked what
our "cutoff time" is. We will get your order out ASAP no matter what
time it comes in, we do not have an actual "cutoff". Sometimes however due to problems with the customer's
billing or contact information or more rarely other circumstances beyond
our control we are unable to ship an order on the day it is submitted.
In these cases your order will ship the next business day UPS or FedEx overnight
for delivery the following day.
NEVER wait until the last minute
get your order in as early as possible and be reachable by phone to ensure same-day shipping.
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Q: How does the online consultation work?
A: Online consultations provide a valid means for patients to receive
treatment for a number of conditions that, in many circumstances, do not
actually require a physical exam. The customer completes an SSL secure
online questionnaire for the doctor's review. Once a prescription
has been written, the pharmacy promptly fills and ships directly to your
doorstep via overnight FedEx or UPS delivery service.
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Q: Will my package be delivered by UPS or FedEx?
A: The page where you enter in your shipping address while checking out
will display the UPS or FedEx, depending on your location. Customers
cannot choose whether they receive UPS or FedEx shipping, however both
companies offer the exact same overnight delivery so their is very
little difference in service.
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Q: How do I get my tracking number?
A: Your tracking number is always sent automatically via email at the
time of shipment. Sometimes a package may not ship until as late as 6PM
EST so always allow wait until after this time of the scheduled date of
shipment before contacting customer support. Also be sure to check your
junk/bulk mail folder just to be sure the email was not filtered out. If
all else fails, contact us and we will send the tracking information
right away.
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Q: Can I have my package held at the station for pickup?
A: Yes. When checking out, please be sure to enter the correct address
of the UPS or FedEx location where you would like your order to be held.
Note: Please see checkout page for shipping type available to you. If
your order is shipping UPS it must go to a UPS station, if shipped by
FedEx it must be shipped to a FedEx location.
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Q: How is my package shipped? How much does shipping cost?
All packages are shipped are shipped via FedEx or UPS overnight
delivery service at a discounted flat rate of just $23.95.
Although 99% of orders ship same-day the $23.95 does not guarantee
same-day shipment, it is payment for overnight shipping on the date the
pharmacy dispenses your medications with is usually the same day you
order. To insure your order is processed and
shipped same-day please place your order
as early as possible and double check your shipping and billing information to
avoid any delays.
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Q: What happens when I submit my order?
A: Your confidential order is encrypted and dispatched through a SSL
secure order system to a licensed physician who will review the
information you have submitted and approve or decline your request.
Most
orders are approved same-day, within hours of ordering provided accurate
billing and shipping information has been given. Once your order is
approved, the physician will then write your prescription and it is then
sent instantly to the pharmacy where it will be filled and then shipped.
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Q: How do you protect my privacy?
A: We are fully dedicated to your privacy and security. We do not send
SPAM email, use outbound telemarketing, or sell, rent, or otherwise
personal information to any third party for any reason. Our online order
system makes use of the latest security encryption technology to ensure
that your credit card information is submitted safely and with the
highest level of protection.
All of our computer systems undergo regular
security checks to ensure that our ordering system is properly
protected. Please refer to the current privacy policy in the
terms & conditions section of our order page for more information.
You will only be contacted when you are eligible for a refill and we
will never pressure you to order or have telemarketers call your home.
To opt out of courtesy email refill reminders, call us on our direct
line with your email address and we will be glad to help you
immediately.
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Q: Are your physicians licensed?
A: Our network uses only board certified physicians and US licensed
pharmacies.
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Q: Do you deliver to P.O. Boxes?
A: Sorry, by law we cannot ship prescription medication to
PO Boxes. If your card has a PO Box billing address enter it into the
billing portion of the online order form and enter the shipping address
separately and your medications will be sent there.
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Q: Do I have to be at home when my order arrives?
A: We require an adult signature for all orders. If you will not be
home, make sure there is an adult there to sign and receive your
package or have the order shipped to your workplace or a friend or
relative's house where someone will be available to sign for the package.
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Q: Do you deliver to my state?
A: We ship to all states except NV, AR, MO, and KY. If you live in one of these 5 states, see this alternate site
that may ship genuine Cialis overnight to your area.
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Q: What is your cancellation policy?
A: You may cancel your order
before the
order has been assigned a tracking number. If you need to cancel an order that has not yet
been assigned a tracking number, you are easily able to do that by calling the toll-free number
in your order confirmation email. You cannot
cancel orders through email. If you need help canceling an order call
the number(s) on our website.
Once it leaves the pharmacy
we cannot
accept returns of prescription medication by Federal law. Have confidence ordering, you will always receive
the exact medication you order. If we are unable to provide you
with the pills you request you will not be charged anything.
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Q: What is your returns policy?
A: We cannot refund or exchange prescription medications due to FDA
regulations regarding drug tampering and public safety. There are heavy
fines and penalties for violations of this kind. Please refer to the
current returns policy in the terms & conditions section of our order
page for more information. Rest assured that what you order on the site
will be what arrives at your door.
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Q: Do you ship internationally?
A: Sorry, we ship only within the United States. We cannot ship
Internationally at this time.
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Q: Can I buy other medications?
A: Sure! Check out our our larger pharmacy
site with a full listing of other prescription drugs we offer.
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Q: What country are you located in?
A: United States
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Q: What payment methods do you accept?
A: Most major credit and debit cards are accepted.
Some payment options may not be available in all states. Visa orders can be done over the phone.
Due to our merchant policies, Mastercard, American Express, and Discover
orders must be submitted online. No e-checks, COD, or personal checks
are accepted at this time.
Q: Do you automatically re-bill my card?
A: Under no circumstances do we bill your card at anytime without your
permission. We have heard many horror stories about other "competitors"
which we cannot name here, but who frequently rebill customers' cards
for large sums "by mistake". You will never have this problem at
BuyFDACialis.com.
Your card is authorized at the time of purchase
to verify that your payment method is valid but the
funds are not captured until your order is actually shipped and you have
been sent your tracking number. If you are trying to sign up for auto-billing we are not offering such an option at this time.
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Q: What happens if the doctor does not approve my order?
A: If the doctor for any reason does not prescribe the medication you
seek you will not be charged anything at all. No exceptions.
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Q: How long until I can get my refill?
A: Depending on the quantity you order, you will have to wait between
about 3 days to 3 weeks. Your medication is always shipped overnight. As a courtesy, BuyFDACialis.com will notify you when you are
able to get a refill and you will have an opportunity to reorder at a
discount price. Contact us if you are not sure when you can get your Cialis refill.
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Q: Can I order over the phone?
A: It's always best to order securely through our website unless you do
not have access to an internet-connected computer. Phone ordering is
also usually available between the hours of 10AM and 5PM Eastern but to
order with your Mastercard, AMEX, or Discover card you must submit your
order through our website. Order with your Visa for fastest processing.
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Q: There was no answer at your phone number
A: This means all lines are busy or the office is closed. If calling
during normal business hours try back in about 5 minutes or until a line
is open and a representative will pick up in the order your call is
received. We do not use automated phone systems, you can always reach a
real person during normal business hours. If your order has already been processed you can
also contact the
processing center by calling the toll-free number in your confirmation
email.
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Q: How much can I order at one time?
A: The maximum that can be dispensed at one time is
20-30 tablets.
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Q: What happens when I order on Friday?
A: There are 3 possibilities:
#1 Orders received and APPROVED before 2PM
WITH
the Saturday delivery option will ship out for delivery the next day
barring any unforeseeable delays at the pharmacy.
#2 Orders received and APPROVED before 2PM
WITHOUT the Saturday delivery option will ship out and be
delivered the following Monday, again barring any unforeseeable delays
at the pharmacy.
#3 Orders that are NOT APPROVED or SHIPPED before the end of the
business day FOR ANY REASON will ship out the following Monday overnight
to be delivered on Tuesday.
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Q: Can I upgrade my package to Saturday delivery?
A: We cannot under any circumstances make any changes or upgrades to the
delivery address and/or shipping method once your package has been
shipped. You may be able to contact the shipping company directly with
your tracking number and make changes in certain instances. If you want
Saturday delivery please follow the instructions on our order page.
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Q: How can I be sure to receive email order updates from you?
A: Our email servers are white listed and 99% deliverable to most email
addresses. Yahoo email users will sometimes have problems
receiving email from BuyFDACialis.com so if at
all possible avoid using Yahoo email when ordering sign up for a
much better and ad-free account with
Gmail.
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Q: What shows up on my billing statement?
A: Customers are always billed discreetly. The exact description on your
billing statement depends on the processing center that handles your
order.
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Q: Do you accept COD payment?
A: We do not currently accept COD.
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Q: Do you accept mail order payment?
A: We accept mail order payment in the form of money order only. After
you place the order online (we send a special link) you send your
payment and your order will usually ship within 24 hours of our receipt
of the payment and doctor approval. Mail order is not available in CA,
KY, UT, NV, FL. This is the slowest way to order.
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Q: What are your office hours?
A: The BuyFDACialis.com website is open 24 hours, 7 days. Feel free to
place your order anytime - whether a Sunday afternoon or Wednesday at
3AM! Orders placed after hours are processed first thing the next
business day. You can reach our office personnel between the hours of
10AM and 6PM EST Monday thru Friday.
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Q: I get a "cookies" error when I try to order.
A: Enable cookies in your browser to activate our secure shopping cart.
If you are unable to "temporarily allow cookies" please contact us. If
you are not sure whether your browser is set to accept cookies just
order and most likely you will not have any problem. This is only an
issue rarely.
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Q: Where is the medical questionnaire?
A: After you enter the online shopping cart and provide your billing
information, you will will be required to fill out a short medical form
for the doctor's review. BuyFDACialis.com will not process or ship any
prescription medications without a completed medical form for the
physician.
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Q: Is your
website secure?
A:
All information submitted to us online is protected by 128-256 bit
industry-leading SSL security thorough GoDaddy and Verisign and/or
GeoTrust.
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Q: How old do I have to be to order?
A:
You must have a legitimate medical need to order medications from our
website and be 18 years of age or older.
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Q: How do I refill my order?
A:
To refill your order with a Mastercard, American Express, or Discover
card please place a new order through the site, we cannot take refill
orders over the phone using these payment options. If using a Visa, just
place a new order through the site or call us at the 617 number listed
on our site.
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Q: I am not receiving my order updates.
A: If you are not receiving periodic updates or communications about
your order please make sure you are not
using a Yahoo email address. If you are not using Yahoo but are still
having trouble receiving email from us then you may need to contact us
by phone to reset your account.
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Q: Where does my order ship from?
A: Your order will ship from the nearest pharmacy in our nationwide US
network that has the product you order in-stock. Cialis is currently
in-stock and shipping same-day. Meds always ship from the US to the US.
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Q: Can someone else in my household order?
A: Only 2 people with the same delivery address and/or billing details
can place orders. In these cases both individuals will required to
submit separate medication requests and each get approved by the
physician for their own medication individually.
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Shipping
Info
Mon-Thurs Orders
All orders received and processed during normal business
hours ship same-day via FedEx or UPS Standard Overnight.
Friday Orders
Orders placed on Friday are eligible for optional
FedEx Saturday delivery, for an additional charge. You must
order using Price Chart #2 for Sat delivery.
However, you can order on a Friday and choose FedEx Standard
Overnight and your meds will arrive on the Monday following
the weekend.
Sat-Sun Orders
Purchases made on the weekend will be
processed first thing Monday morning to arrive at your
shipping address on Tuesday.
Economy Shipping
Although we do have the lowest prices on real Cialis, we do
not currently offer 2 or 3 day
(economy) delivery options.
We go to great lengths to insure your meds are of the
highest quality and freshness and therefore universally
provide fast, secure, and discreet FedEx next day delivery.
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